No account recovery
We hold no identity to verify against, so a lost login cannot be reissued. If you lose it and have no copy, the account and balance are permanently inaccessible.
We've got a new update. We now offer our own Web Console. Open the console and type ssh root@your-server-ip to reach any server you own, right from your browser. No SSH app needed.
This page lists what the service does with your account and what it deliberately does not do. It describes the current design. It is not a certification, and we do not claim audits or standards we have not published.
| Item | What we do |
|---|---|
| Name, real email, ID, phone, address | Never requested and never stored |
| Login | A login we generate at sign-up. The email-style login has no inbox |
| Password | Stored only as a hash. We cannot read it or reissue it |
| Balance and orders | Kept, because we need them to run the service |
| Support history | Kept, so a ticket can be handled |
| Login history | Device and browser history is kept. IP addresses are not |
| Inside your servers | We do not monitor or log what happens inside them |
From our terms, privacy policy and FAQ.
We hold no identity to verify against, so a lost login cannot be reissued. If you lose it and have no copy, the account and balance are permanently inaccessible.
Standard TOTP: scan a QR code with an authenticator app, confirm a 6-digit code and keep the one-time backup codes.
Each top-up gets its own address and quote, valid for a 10-minute window.
Because crypto payments are one-way, refunds are account credit at our discretion, not a return to your wallet.
Use a password manager and keep an offline copy. Treat the login like cash.
Enable it in the Security section of your dashboard and store the backup codes offline.
Turn off password logins. See SSH keys explained.
Follow secure a new VPS in 15 minutes before you install anything.
Enable backups or keep your own copies. See how to back up a VPS.
If you find a security problem, tell us through the contact page or a ticket from your dashboard. Please give us time to fix it before you publish details.
Only as a hash. We cannot read it or recover it. If you forget it, you can generate a new password from your dashboard while you are logged in.
There is no account recovery. If you have no copy of your login, the account and any balance are permanently inaccessible. This is a deliberate trade-off for not collecting personal data.
We do not monitor or log customer activity inside your servers. Account records are limited to balance, orders, support history and login device and browser history, never IP addresses.
Yes, standard TOTP with an authenticator app, with one-time backup codes in case you lose your device.
We do not claim any certification and do not publish an external audit. We describe what the service does and let you judge.
Use the contact page or a ticket from your dashboard.